PRE-ORDER Policy
Pre-Order Policy
Process of Pre-Order:
- DANBI is responsible for handling pre-order products from pop-up stores and official channels such as Weverse Shop, JYP Shop, Soundwave and more.
- The product is delivered to DANBI Seoul office within a week from the official release date, as indicated on the pre-order product. However, delivery may be delayed depending on the circumstances of each official channel.
- Formal export procedures from Korea to Spain (UPS, EMS) are carried out after the initial inspection of the product.
- After import procedures at Spanish customs (about a week), the goods will be delivered to the DANBI warehouse in Barcelona.
- Secondary inspection of the product and individual packaging of each order are carried out before delivery is made within 3 days (Correos).
Pre-Order Benefits (POB):
- POB must be ordered before the product release date.
- DANBI always tries to include as many POBs as possible, but depending on the situation in Korea, it may be exhausted and no longer available.
- Advance confirmation is not possible for random POBs.
Exceptions of Pre-Order:
- In some cases, orders may not be possible during the pre-order period due to circumstances of the official channel, such as when pre-order sales volume is exceeded. In such cases, we will inform the customer immediately and issue a refund.
- Please note that some POBs are not always 100% included due to quantity limitations and the situation in Korea.
Change or Refund:
- Due to the purchase process for pre-ordered products, it is not possible to change or cancel the order after ordering.
- Orders that are not paid within 2 days will be cancelled.